Frequently Asked Questions

What is Online Optical Store?
Online Optical Store is a fulfillment center for eye care practitioners who want to offer their patients the convenience of shopping for eyewear online. By partnering with Online Optical Store, your doctor or optician is able to offer an extensive selection of eyewear at fair prices.

If I need to return something, should I take it to my doctor’s or optician’s office?
No. The Online Optical Store fulfillment center handles all ordering, shipping and returns for your eye care practitioner. Please call the toll-free number at the top of the page for assistance.

Is it safe to enter my personal data and credit card information at the Online Optical Store?
Yes. Online Optical Store uses strict security measures to protect the loss, misuse or theft of your personal information. All transactions are protected by Thawte, a world-renowned online security system. Online Optical Store is tested and certified daily to pass the FBI/SANS Internet Security Test. We meet the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

What are our hours of operation?
Contact our friendly operators Monday-Friday from 8:00am to 6:00pm CST.